September 12, 2018

Aptean, a leading global provider of mission-critical, industry-specific enterprise software solutions, has formed a strategic partnership with Voxtron Middle East LLC in Dubai. This partnership is another key milestone in Aptean’s continued growth strategy in the Middle East.

Voxtron will sell and support Aptean’s industry-leading case and complaints management solution, Aptean Respond. Respond is a powerful case management platform that supports every role in the customer experience team, from front-line agents and case managers to team leaders and executives. Voxtron works with large outsourced call centers and service providers, medium-size and large companies, municipalities, bank and insurance companies, and wholesale and retail companies.

“We are proud to become an Aptean partner and look forward to integrating Aptean Respond into our solutions portfolio. The out-of-the-box offering will prove to be very attractive for many of our customers as it offers fast implementation without the need for heavy customization like other solutions in this space,” said P. Thomas, CEO for Voxtron Middle East.

Voxtron’s presence as an expert consultancy will help Aptean better serve its customers in the region, particularly in the United Arab Emirates, Saudi Arabia and Qatar markets. In turn, Aptean will rely on Voxtron’s expertise in addressing key compliance industry challenges.

“We are delighted to welcome Voxtron Middle East as an Aptean partner,” said Alan Somerville, general manager of Aptean’s ERP, SCM and Compliance Product Group and Global Operations. “We are expanding Aptean Respond globally, and this addition will greatly enhance our ability in the Middle East. Partnering with trusted names in the compliance solution space gives Aptean, our customers and our prospects peace of mind.”

About Voxtron Middle East LLC

Voxtron Middle East (VME) is based in Dubai, U.A.E, and has offices/affiliates in Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal and Thailand. For over a decade, we have been providing affordable customer engagement optimization solutions from leading technology vendors. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor.

About Aptean

Aptean provides very specific industries with very specific ERP, supply chain management and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets and one-size-fits-all solutions to do things they were never designed to do. That’s why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations. To learn how Aptean can help your organization stay at the forefront of your industry, visit

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Media Relations
Stephanie Zercher, Aptean

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